Lifecycle Initiative Toolkit

Good Practices on Community Engagement and Community-Oriented Policing as tools to Counter Violent Extremism

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In its efforts to counter violent extremism, the GCTF has highlighted the importance of multi-sectoral approaches that involve government and non-government agencies, the private sector, religious leaders, and civil society. Specifically, the GCTF emphasized the importance of understanding and addressing community needs as a way to tackle violent extremism.  A critical component of this community level engagement is community-oriented policing, which is collaboration between the police and the community that identifies and solves community problems. 

By taking the time to engage with community members and involve them in all relevant policing and public safety efforts, law enforcement officers can play a pivotal role in identifying and countering violent extremist ideologies and behaviors and increase the likelihood of a successful CVE program.

Because in-person radicalization to violence takes place primarily at the local level, CVE initiatives should be implemented at a local level via community engagement and community-oriented policing. These tools accentuate opportunities for trust-building between communities and policing agencies, setting the foundation for an enduring partnership that is transparent, information-driven, and adaptive. Good practices to achieve such a rapport begin with a long-term mindset, established methods to build trust, inclusive engagement efforts, and a holistic approach.

Involving women and youth as change agents further entrenches the message—along with a community liaison, former violent extremists, and victims of violent extremists—diverse sectors of the community can create and amplify powerful counter-narratives that drown out those of violent extremists. Finally, policing agencies should train communities to identify indicators of violent extremist behavior, delineate metrics to measure effectiveness, and acknowledge that involving any local community means honoring the ensuing relationship with transparency, respect, integrity, and open-mindedness.

Sector: Government Institutions, NGOs, Civil Society, Communities, Families, Academia,
Theme: Community Policing, Women and CVE, Families and CVE, Juvenile Justice,
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Good Practices

Establishing Goals and Objectives

Good Practice 1

Approach community engagement and community-oriented policing as long-term, sustained strategies, not short-term tactics, and do the requisite research in order to understand local problems and grievances so that a local community is not targeted for security reasons but is engaged for its own benefit.

Community engagement requires building trust between officials and community members in order to establish a relationship of collaboration. Experience proves that such relationships cannot be built overnight and should be cultivated and maintained over time in order to have effect. It is critical to have at least the beginnings of such relationships in place before engaging the community on the issue of radicalization to violence and empowering them to become part of the solution. Furthermore, officials should approach communities with basic knowledge of their local dynamics and the issues they face in order to demonstrate to the community that they are not engaging the community solely because of potential security threats arising within the community. Both officials and community leaders emphasize that a securitized relationship – one in which the security concerns of officials crowd out community concerns in other areas of government responsibility – is counterproductive to genuine community engagement and ultimately leads to distrust and bad relations. In community-oriented policing, initiatives should focus on proactively engaging the local community to share information and better serve their needs – not just employing traditional law enforcement methods or gathering security related information.


Good Practice 2

Establish the methods with which to build trust in the community.

Trust is an integral part of community engagement and community-oriented policing, but one that does not occur naturally and without concerted and sustained efforts. Community members across many regions have stated that to build trust, practitioners and officials should be honest and transparent in their efforts to engage the community, respect the community’s traditions and culture, listen to their grievances and make demonstrable efforts to address them, and ensure that they maintain integrity and professionalism in their conduct and interactions with the community. If possible, it is helpful to use officials who come from a similar culture and background to the community with which they are engaging; this can help facilitate trust. Openness, candor and humor are powerful tools in the hands of engaging officials; however, humor should be used with great care, as it does not always translate well across cultures. Engaging officials need to be accessible to communities when communities need them.


Good Practice 3

Ensure that engagement efforts are broad based and fully inclusive, not solely focused on one community or one specific ideology.

It is important to counter all ideologically-motivated crime, taking in- to account that the appeal to committing violent actions by an individual in a community is based on a violent ideology that justifies these actions. Furthermore, engaging only certain communities or ideologies undercuts the credibility of governments and practitioners who declare that violent extremism in all its forms and manifestations must be countered. Those undertaking community engagement and community-oriented policing efforts should therefore define the parameters of violent extremism and counter it impartially in whatever forms it may take.

Engaging in a Local Context

Good Practice 4

Take a holistic approach to community engagement and community-oriented policing that involves all sectors of the society in order to find the right partners and sustain the engagement.

Although many communities have formal leaders who ably represent their peers, understand their communities and should continue to be at the forefront of community engagement initiatives, community engagement and community- oriented policing efforts tend to work best when multiple sectors within a community are involved in the initiative. It is important to incorporate community influencers who are not formal leaders into any engagement plan. This will ensure that engagement has the best chance of reaching a broad cross-section of individuals within the community and it also has the potential to aid in developing trust with different levels in the community. Providing local-level engagement officials with a broad range of potential partners, such as private sector businesses, national and local government agencies, NGOs, academia, local health care providers, teachers and the media, could give them more tools to respond to community needs. By the same token, practitioners of community-oriented policing should have access to the breadth of local law enforcement and should not be isolated from senior law enforcement leadership by excessive levels of hierarchy.


Good Practice 5

Engage women as positive change agents in their communities.

Many practitioners have internalized what research has shown – women, especially mothers, carry authority within their families and communities which can translate into positive influence against violent extremism. These practitioners repeatedly observe that women are the gatekeepers to their communities and, as such, should be involved in creating and maintaining CVE initiatives. Relatedly, the experience of community engagement to counter-gang recruitment shows that gang members were influenced to cease violent gang activity when they were faced with the prospect of having to explain their actions to their mothers. 


Good Practice 6

Engage youth and leverage schools for positive messages.

Research on youth and radicalization to violence focuses on the age group of 15-25 as the most targeted group for recruitment by violent extremists. Other research from similar fields such as gang recruitment defines the age of susceptibility even younger. What, therefore, holds true for community engagement and community-oriented policing is that initiatives should specifically involve youth input and inventiveness. Given that violent extremist recruiters specifically target youth, it is the youth who should be involved hands-on to help develop projects and messages that will resonate with their peers on the dangers of violent extremism. Furthermore, placing educators and community members in schools and other relevant fora to engage at-risk youth with positive messages or to provide counseling or other services can be an effective method of CVE, and can leverage the community in actively countering violent extremism.


Good Practice 7

Designate a specific individual to be the point person for engagement with the community.

Dedicated community liaison officers can focus solely on developing programs that build trust with the community and ensuring that law enforcement officials are aware of any violent extremism reported in a community. This can also keep traditional intelligence-gathering and community relationship-building separate.

Amplifying the Message through Engagement

Good Practice 8

Empower communities to develop a counter-narrative to the violent extremist narrative and amplify the alternative message through all forms of media.

Community engagement and community- oriented policing initiatives can take many forms, including engagement through TV, radio, and the Internet. Maximizing the ways in which one en- gages, targeting the message, and diversifying the content ensures that the message gets out to a broader audience. Furthermore, given that violent extremists use all these tools and more to recruit individuals, CVE initiatives should also use the same tools in order to counter the appeal. When engaged in CT efforts, traditional law enforcement has tended to focus its efforts on terrorists and their active supporters. Terrorists, however, give great attention to their audience; that is how they recruit. In order to therefore counter radicalization to violence and recruitment most effectively, practitioners should work with local communities to highlight the specific locally persuasive counter-narratives that refute or negate the narrative advocating violence as the answer to perceptions of injustice inflicted on self, family or community. Using specific statistics on the non-feasibility of violence as an effective means to an end can help introduce doubt and counter the terrorist narrative.


Good Practice 9

Engage both former violent extremists and victims of terrorism to communicate counter-narratives at both the local and national level.

Using formerly radicalized violent extremists can add legitimacy to the narrative that violence is not the answer. Former violent extremists who come from certain settings have innate credibility and can relate to at- risk youth who may be in similar situations as they once were. Victims of terrorism also have innate credibility because they are a testament to the violence, trauma, and suffering that terrorism can wreak. Community engagement and community-oriented policing efforts that involve former extremists or victims of terrorism carry the resonance needed to make an impactful statement.

Providing Training to Practitioners

Good Practice 10

Tailor community engagement and community- oriented policing trainings to address the issues and dynamics of the local community and to instill awareness of potential indicators and behaviors.

To maintain the trust and respect integral to community engagement and community-oriented policing, practitioners should be trained properly on the parameters of engagement and how it relates to the local contexts where they are engaging. For example training manuals on community-oriented policing as well as smaller “pocket guides” aimed at informing front line officers on potential behaviors and indicators to raise awareness of violent extremist threats versus behavioral norms could be distributed to local police. Furthermore, front line law enforcement should be trained on community cultural, societal, and religious behavior and be able to distinguish it from potential criminal and violent extremist indicators and behaviors. Training methods and materials should be continually updated and revised to keep up with the evolution of threats and with conclusions/good practices developed by members of GCTF and other relevant entities.

Evaluating Effectiveness

Good Practice 11

Build assessment metrics into projects during concept development.

Though it is inherently difficult to prove causality, there are ways in which to measure community perceptions before, during, and after a given community engagement or community-oriented policing initiative. Such measures can take the form of polls, surveys, focus groups, or community round-tables.


Good Practice 12

Recognize that community engagement and community-oriented policing involve establishing, developing and sustaining enduring relationships.

Devise concise metrics appropriate to measure effectiveness at each stage of that process.

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